Joya is located at Vidanta Riviera Maya, approximately 35 minutes from Cancun. Access is through the Vidanta resort entrance, and internal transfer time may be required.

On-site parking is available at Vidanta for guests arriving by car.

Private transportation is highly recommended. We can arrange round-trip private transportation for a smooth and stress-free evening.

JOYÀ welcomes guests of 3 years and older. Children (3–11 years) receive special pricing depending on the experience selected. Please note that there are no baby chairs or booster seats available, children are assigned a regular seat.

JOYÀ offers 2-seat tables, 4-seat tables, and exclusive 10-seat VIP tables.

Unless the entire table is purchased, seating may be shared with other guests. For example, if you reserve two seats at a four-person table, the remaining seats may be assigned to other attendees.

Guests have the option to select their preferred table and seats, subject to availability. A seating map is provided, and once availability is confirmed, you may choose your desired table (for example, “Seat A7”) and specific seats.

For a fully private experience, we recommend reserving the entire table.

The show itself lasts approximately 80 minutes.

For guests booking a Dinner & Show experience, the full evening typically lasts 2.5 to 3 hours. It is recommended to arrive one hour before showtime to fully enjoy the welcome cocktail and dining experience without rushing.

All Joya tickets are non-refundable once confirmed, as seats and dining experiences are reserved in advance.