Xel-Ha
- Optional Transportation You can include your ride to and from Xel-Ha.
- Fair Price Guarantee You never pay more than you would if you book directly with Xel-Ha.
The most relaxed park near Cancun, but also the furthest, 90 minutes away. Built around a natural inlet where fresh water meets the Caribbean, Xel-Ha is a full-day, all-inclusive water park. Snorkel the cove, float the river, ride the tallest water slide in the Riviera Maya, and eat and drink as much as you want. One ticket, everything included: food, drinks (including alcohol), snorkel gear, lockers, towels, and bicycles.
Location
Xel-Ha
How to Get There
Xel-Ha is 90 minutes south of Cancun, the furthest of the big parks. Make a full day of it: leave around 7 AM to be there for the 8:30 AM opening and breakfast (9:30 to 11:30 AM), then stay for the lunch buffet. The park closes at 6 PM, which gets you back in Cancun around 7:30 PM. Want a shorter drive? Xcaret and Xplor are about 60 minutes from Cancun.
- Private driver
- Round trip from your accommodation (see pricing below)
- Rental car
- The park has free parking
- Taxi
- Your hotel or villa can arrange one
Things to Do
Scenic Lighthouse
A 40-meter tower with a 360° viewing platform and a water slide descent, the tallest in the Riviera Maya. Walk up for the views, slide down for the thrill.
Snorkel
Xel-Ha’s natural inlet is essentially a giant aquarium with calm, crystal-clear water where freshwater rivers meet the Caribbean Sea. Snorkel among hundreds of tropical fish species in a protected cove. No currents, no waves: one of the easiest and most rewarding snorkeling spots in the Riviera Maya.
River Tour
Drift downstream on an inner tube through the park’s river system: jungle on both sides, freshwater from underground springs, and natural pools along the way. Relaxed, scenic, and the most popular way to spend an hour.
Cave
An underground cave to explore on foot: cool, quiet, and atmospheric. A break from the sun.
Cliff Climb
A 5-meter cliff jump into the cove. Optional: watch from below if you’d rather not jump.
Trepachanga
A balance and agility obstacle course over the water: ropes, beams, and platforms. Fun for teens and competitive groups.
Pelican’s Flight
A rope swing over a cenote: swing out and drop into the freshwater pool below.
Xel-Ha Inlet
The main swimming and snorkeling areas: wide, calm, and surrounded by jungle.
Bay of Caprices
Bay of Caprices is a quieter, more secluded corner for those who want to escape the main cove.
Children’s World
A dedicated area for young kids: shallow pools, small slides, and interactive water activities. Safe and supervised.
Ixchel Grotto and El Dorado Cave
Walk the jungle paths to reach hidden cenotes and the Ixchel Grotto, a turquoise lagoon tucked inside a cave. Quieter and more intimate than the main inlet.
Floating Bridge
Walk across a floating bridge over the river, harder than it looks. A fun challenge for all ages.
Included
- All activities
- Domestic open bar (beer, cocktails, spirits) + unlimited non-alcoholic beverages
- Food: continental breakfast (9:30 to 11:30 AM) + lunch buffet (11:30 AM to 5:30 PM)
- Snorkel equipment, life jackets, inner tubes, bicycles
- Lockers, towel, restrooms, changing rooms, showers
Brochure
Xel-Ha Ticket Prices
Round-Trip Transportation from Cancun
Opening Times
- Every day except Tuesday
- 8:30 AM to 6 PM
What to Bring
Good to Know
- The most relaxed park: no schedules, no shows to time around. Float, snorkel, eat, drink, repeat at your own pace.
- You will get wet: cenote swimming and snorkeling are core activities. Bring dry clothes for the ride home.
- Last-minute bookings are often possible, but we recommend booking at least a week in advance.
- All ticket sales are final.
Reviews of Your Cancun Concierge
5.0 · 145 reviews on Google, Tripadvisor, Facebook and WeTravel
We had an amazing time!! Wonderful experience!! Would definitely recommend to any adventure thrill seeker!! Our driver was punctual and made us feel at home. Thanks for your services!
We had such an amazing experience. Very responsive and timely and great communication and people. Couldn’t recommend more.
Juan Carlos is an amazing instructor and gave us wonderful alcoholic and non alcoholic options for our mixology class! He really made this class a highlight of our trip. He traveled to our Air BnB and made everything so easy! Our group of 13 would highly recommend him, he is so kind and great!
Jose was amazing! We made sure we were comfortable and had a great time. Will recommend again.
A very varied tour with a lovely and informative guide Tania. Highligh was surely this beautiful Cenote without any other people, highly recommended.
Paula has been super helpful & very fast to respond, the recommendations given have been fantastic. Highly recommend speaking & booking through them before planning anything.
Amazing service from the beginning with a Fair price to go along with it.
I genuinely cannot recommend this team enough. From start to finish, Paula was absolutely amazing to work with. She was so understanding, flexible, and responsive the entire time — no matter how last minute our changes were, she always replied right away and helped make everything work seamlessly. One of the things that stood out the most was how thoughtful and organized everything was. They even created a custom itinerary website for our group, which made planning and staying organized so easy. Beyond logistics, they guided us to all the places that actually had a great vibe and energy — not tourist traps or dead spots. Every recommendation ended up being such a good time. The level of communication, attention to detail, and willingness to accommodate us made the entire experience stress-free and honestly elevated our trip so much. You can tell they genuinely care about making sure people have the best experience possible. I would 100% book through them again and trust them with future trips. Thank you Paula and team for making everything unforgettable 🤍
Why Choose Your Cancun Concierge?
Same Price, Less Hassle
You pay the same as booking directly with the park, but we handle tickets, transport, and any questions in one place.
We Know the Parks
We’ve been to them. We can give you recommendations for your group.
Reachable
Available every day from 9 AM to 9 PM (Cancun time), and longer Thursday to Sunday. We handle changes, questions and last-minute requests.
How to Book with Us
- 1
Request your tickets
Fill out the booking form or send us a message.
- 2
Get confirmed
We’ll confirm availability of the tickets and send you the details.
- 3
Pay
Pay with an online payment link.
- 4
Show up
Get picked up (or drive yourself) and enjoy the day. Everything is pre-booked: no lines at the ticket counter.
Frequently Asked Questions
Can kids do everything?
One of the best for kids. No minimum age, shallow snorkeling in calm water, and a dedicated Children’s Playground. The all-inclusive setup means you don’t have to worry about buying food and drinks for the kids all day.
Is everything really included?
Yes, food (breakfast + lunch buffet), domestic open bar (beer, tequila, rum, vodka, cocktails), snorkel gear, lockers, towel, bicycles, and all activities. The only things you’d pay extra for are photos, premium liquor, and souvenirs.
How does this compare to Xcaret?
Xel-Ha is a water park: snorkeling, floating, swimming, all-inclusive food and drinks, no schedule. Xcaret is a culture and nature park: 50+ attractions, wildlife, architecture, and a massive evening show, but food is only included with the Plus ticket. Xel-Ha is the “relax and float” park. Xcaret is the “explore everything” park.
How does this compare to Xplor?
Xplor is pure adrenaline: ziplines, amphibious vehicles, underground rivers, water slides. Xel-Ha is relaxed: snorkeling, floating, eating, drinking. They’re almost opposite experiences. Xplor for thrill seekers, Xel-Ha for people who want to unwind.
How do I pay?
The full amount is paid with an online payment link. Prefer Mexican pesos? Just let us know.
What is the cancellation policy?
All ticket sales are final.
